IPTV questions, answered

An Apollo Group TV subscription is a prepaid streaming plan that gives one household access to live programming and a large on-demand catalogue over the internet. You pay once for a fixed term, receive your access details, sign in on the app or player you prefer, and start watching. There is no set-top box to rent, no installer visit and no equipment deposit.

The only choice is how long a term you want. One month is $24.99, three months is $51.99, six months is $89.99 and twelve months is $159.99 - about $13.33 a month on the yearly plan. Every plan carries the identical content library; only the length of the term changes.

The service works on any device that can run a standard streaming player. That covers Amazon Firestick and Fire TV, Android TV and Google TV boxes, Android phones and tablets, iPhone and iPad, Apple TV, Windows PCs, Mac, most Samsung and LG smart televisions, NVIDIA Shield, MAG boxes and Enigma2 receivers. If your device runs apps and connects to the internet, it will almost certainly work.

A stable 15 Mbps connection is enough for a high-definition stream. For 4K content, allow 25 Mbps or more. Connection stability matters more than raw speed: a steady 20 Mbps wired connection outperforms an unstable 100 Mbps signal at the edge of Wi-Fi range.

A VPN is not required for the service to work. Some customers use one out of general privacy preference, and the service functions normally alongside a VPN. If you do use one, choose a provider with servers close to your physical location, because routing your traffic through a distant country adds latency that can cause buffering on live streams.

Activation is normally completed within a few minutes of a confirmed payment. Your access details are emailed to the address used at checkout. During occasional high-volume periods it can take up to a few hours. If nothing has arrived after that, check your spam folder first, then contact support with your order reference and the team will resend it.

No. Every plan is a one-time payment for a fixed term. Nothing is stored to charge you again, and nothing renews on its own. When the term is up, the subscription simply stops unless you choose to extend it. This is deliberate: you should never be billed for a service you forgot you had.

Yes. You can extend at any point during an active term and the new time is added on top of what you already have, rather than replacing it. Extending early is usually the cheapest way to move to a longer plan, because the longer terms carry a lower monthly rate.

Start with the basics: restart the app, then the device, then the router. Most buffering traces back to local Wi-Fi rather than the service itself, so if the device can take an ethernet cable, try that. If a specific stream is still unstable after those steps, contact support with the name of the stream and the time it happened, so the team can check that source directly rather than guessing.

Refund terms are set out in full on the refund policy page. In short, if the service will not work on your setup and support cannot resolve it, raise it promptly and the team will work through it with you. Refund requests need to come with enough detail to investigate: the device you tried, what happened and when.

Support is reachable through the contact page seven days a week. The fastest resolutions come from messages that include your order reference, the device you are using, and a short description of what you see on screen. That gives the team everything needed to diagnose the issue on the first reply rather than the third.

Your plan is prepaid and simply expires at the end of its term - nothing renews or charges automatically. To continue, message us shortly before or after your term ends, tell us which plan you want, and we will set up a new term and send your renewed access. Your login details stay the same, so there is nothing to reinstall or set up again.

IPTV as a technology is entirely legal - it is television delivered over the internet, the same method services such as Netflix and YouTube TV use. Whether a particular service is lawful depends on its content licensing, which is a question about the provider rather than the technology itself. We provide a streaming service and do not produce, commission or hold rights in third-party programming, and customers are responsible for ensuring their use complies with the laws that apply where they live. Our full position is set out in the terms of service, acceptable use policy and disclaimer.